Refund Policy
Thank you for ordering from PlateMealSimple. If you are not entirely satisfied with your purchase, we're here to help. The following terms set forth our refund policy for goods purchased through our website platemealsimple.sbs.
Returns
You have 30 calendar days to return an item from the date you received it. To be eligible for a return, your item must be unused and in the same condition that you received it. Your item must be in the original packaging and you need to present the receipt or proof of purchase.
Refunds
Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you of the status of your refund after inspecting the item.
If your return is approved, we will initiate a refund to your credit card (or original method of payment). You will receive the credit within a certain amount of days, depending on your card issuer's policies.
Shipping
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are nonrefundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Contact Us
If you have any questions on how to return your item to us, contact us at +39 06 69812345.
Non-returnable items
Please note that certain items are non-returnable and non-refundable. These include perishable goods such as food. If a delivered food order does not meet your expectations, please contact our support within 2 hours of receipt. If the food issue is verified by our team, we may offer a partial or full refund or a discount on a future order.
Incorrect or damaged items
If you have received an incorrect or damaged item, please contact +39 06 69812345 or email us immediately so we can evaluate the issue and make it right.
Cancellations
We understand plans can change. If you need to cancel your food order, you may do so without penalty up until the food has begun preparation. Cancellations after preparation has started will not be eligible for a refund.
You can reach out to us via contact details provided on our website if you have any concerns. Your satisfaction is our priority and we will work earnestly to ensure that you have a pleasant experience with PlateMealSimple.
Please note that changes to this policy may be made periodically, without prior notice. We encourage you to review this policy regularly.
Our Contact Information
For more assistance, please contact our customer support.
Phone Number: +39 06 69812345
Address: Pizzaiolo Street 5, Rome, 00184, Italy
Last Updated: April 1, 2023